Are Consumers Satisfied With What They Buy?

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By: TOM BRANNA

Editor

Rising prices are hurting customer satisfaction with everyday products—including some personal care and household items according to the latest results of the American Customer Satisfaction Index (ACSI), a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the US. Customer satisfaction with shampoo, soap, toothpaste, detergents, and cleaning products slipped 1.2% to an ACSI score of 82, according the survey. Cloro...

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